Refund & Shipping Policies

ALL SALES FINAL

We do not offer returns or exchanges. In the rare case that there is an error with the product you have received (ex. wrong product, wrong size, pop spills onto shoes), please contact us within 48 hours of delivery at sneakerdonlife@gmail.com, as your purchase may be eligible for a return/exchange. The soda that you will receive comes wrapped in a ziplock seal and added layers for the protection of your product. The shoes also come properly wrapped.

In order to be eligible for return due to an error on our part, the following requirements must be met:

  1. Contact us within 48 hours of delivery.
  2. The item must be in exact condition as when sold.
  3. All original product items must be included (box, tags, extra laces, etc.) and in the exact condition as sold.
  4. Return shipping must be completed within 48 hours once return eligibility is confirmed. Tracking is required for the shipment, if being returned.
  5. The item must be labeled as "Returned Merchandise" on the shipping form.

*Acceptance of returned items will be video recorded for legal purposes. Any attempted fraudulent activity will be handled accordingly.

SHIPPING POLICY

All items are shipped from Vancouver, BC, Canada. Delivery times vary country to country, as well as what option is picked by customer. 

Within Canada & US, shipping typically costs around $15-30 CAD. International shipping costs $60 CAD. Packages will be shipped the day of the sale or the next day. We are not responsible for carrier delays to foreign countries.

SneakerDon Life assumes no responsibility for duties, taxes, tariffs and/or any levies charged by carriers. These fees are the customers responsibility and are to be paid on their end. 

RETURNED TO SENDER

If an error on our part occurs and the package was mistakenly sent to the wrong address by us, the item will be re-shipped to you free of cost, with a new tracking number.

In the event of a package being returned to us ("returned to sender") as a mistake of the customer (ex. incorrect or mistyped address when ordering), the package will be re-shipped at the customer's expense (payment will be invoiced and must be paid before order is re-sent).

If the re-shipping costs are not paid within 48 hours, the purchase price will be refunded, minus our original shipping costs and a 10% restocking fee (up to $100).

Please note, the buyer is responsible for keeping an eye on the tracking number and collecting the item. All scheduled re-deliveries must be made by the recipient.